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What days are you open and what are your business hours?
What is the minimum order required?
Are all of your products used or brand new ?
Do you ship international?
What different methods of payments do you accept?
What is the shipping method used?
How long will it take before the merchadise is shipped?
Can I split my cases?
What range of different sizes can I receive in one case or one pack?
How many colors are in per pack or per case?
What is your Return Policy?
My question was not answered here


What days are you open and what are your business hours?
We are open 24 hours online. Our hours of operation are from 9.30am to 9.30pm Monday to Saturday.

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What is the minimum order required?
1. There is no minimum order required for the clothes. However you do have to purchase the minimum pieces per item. 2. There is a minimum oder required for purchasing shoes. It is $250.00 3. For the jewelry, the minimum order required is only $50.00

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Are all of your products used or brand new ?
All of our advertised products on our store are all brand new.

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Do you ship international?
Yes but please contact us first regarding international orders and shipping information.

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What different methods of payments do you accept?
MyFashionHeaven accepts payments for first time buyers in the form of Money Orders, Cashier Checks and payments through Wester Union. For our regular clients we accept C.O.D.

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What is the shipping method used?
MyFashionHeaven uses FedEx Ground and or UPS or any shipping company preferred by our customers.

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How long will it take before the merchadise is shipped?
MyFashionHeaven ships out your order within 3 - 7 days of receiving payments. It could take longer because of any unforseen circumstances.

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Can I split my cases?
Unfortunately no. You have to buy a pack or case with the same style, same color with assorted sizes.

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What range of different sizes can I receive in one case or one pack?
With the clothes pack, the sizes are already stated next to the item. Fo the shoes, there are 3 different rsize runs you can request, however WE DO NOT GUARANTEE ANY OF THEM. The A run includes sizes 5 to 10, B run includes sizes 6 to 10 and C run includes sizes 7 to 11. Styles can be ordered in both A and B runs, unfortunately close outs styles sold in as is runs a b or C run

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How many colors are in per pack or per case?
1. For clothes is just one color. 2. For shoes, is just one color, (18 pairs per case) though in certain circumstances alternative arrangements can be made.

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What is your Return Policy?
At MyFashionHeaven we strive to better satisfy our customers. We do inspect all of the merchadise before any shipments go out, so therefore all sales are final. But you still can request a full refund, exchange or credit to your next purchase, provided that you email us with your Name, Email, Phone Number, Order Number, Item Description and a few lines stating the prolem. We do not guarantee any refunds, exchange or credit. But if we do accept your request, there will be a 20% restocking fee and you are responsible for the shipping costs of the returned shipment.

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My question was not answered here
If you still have questions, please feel free to email us at any time. We will answer all of your questions within 1-12 hours on weekdays and no later than 24 hours on weekends.

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Last Updated: 1 Mar 2010 00:25:58 PST home  |  about  |  terms  |  contact
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